Troubleshooting
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      Why Am I Experiencing a "Could Not Connect to Server" Error Message?

      If you are experiencing a "Could Not Connect to Server" error message, this could mean that you are on a stable internet connection, or that Decision Lens may need to whitelist your IP address.

      Steps:

      1. Navigate to What is my IP? site to figure out your IP address.
      2. Note the IP address at the top of the window and send the information to support@decisionlens.com.

      Once you have completed the steps above, we will whitelist your IP address so that you can access Decision Lens.